Question 1

What does cold-pressed actually mean here?

Accepted Answer

Our oils are pressed in wooden ghanis at under 45°C. No heat is applied, and the oil is clarified by settling rather than chemical refining, so the aroma and natural antioxidants survive.

Question 2

Why does the colour vary between batches?

Accepted Answer

Because the crop does. A monsoon-year groundnut gives a paler oil than a dry-year one. We do not adjust colour, so the bottle reflects that season.

Question 3

How long do the spices stay fresh?

Accepted Answer

Twelve months sealed, and about four months once opened if you keep the pouch closed and away from the stove. They are safe beyond that, just less aromatic.

Question 4

Is anything added to the spices?

Accepted Answer

No colour, no starch filler, no anti-caking agent. Only the whole spice, cleaned and ground.

Question 5

When will my order ship?

Accepted Answer

Orders placed before 2 PM on a working day are dispatched the same day. You get a tracking link by email and SMS.

Question 6

How long does delivery take?

Accepted Answer

Two to four working days in metros, four to seven elsewhere, and up to nine for remote PIN codes.

Question 7

Is shipping free?

Accepted Answer

Free above ₹999. Below that a flat ₹59 applies, shown before you pay.

Question 8

Do you offer cash on delivery?

Accepted Answer

Yes, on orders up to ₹5,000 for serviceable PIN codes. The option appears at checkout where available.

Question 9

My bottle leaked in transit. What now?

Accepted Answer

Send us a photo within 48 hours of delivery and we ship a replacement free, usually the next working day.

Question 10

Can I return an opened pouch?

Accepted Answer

Food safety rules mean we cannot resell opened items, so returns are limited to damaged, incorrect or expired deliveries.

Question 11

Can I see the lab report for my batch?

Accepted Answer

Yes. Send the batch number printed on the label to hello@newmewadibrand.com and we will email the report.

Question 12

Do you supply restaurants or bulk buyers?

Accepted Answer

We do, from 20 litres and 10 kilograms upward. Write to us with your requirement and city.

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