Privacy Policy

New Mewadi Brand is an online store for pure edible oils and Indian spices operated from Rajsamand, Rajasthan, India. This privacy policy explains how we collect, use, store and protect your personal information when you visit our website (newmewadibrand.com), place an order, or interact with us through WhatsApp, email, or phone.

By using our website or services you agree to the practices described in this policy. If you do not agree, please stop using our services.

Account and order information: name, email address, phone number, delivery address, billing address, and order history. This is collected when you create an account or place an order.

Payment information: payment method, transaction ID, and payment status. We do not store full card numbers — payments are processed securely by our payment gateway (PhonePe / Razorpay).

Communication data: messages you send us via WhatsApp, email, or phone, including your phone number and message content.

Technical data: IP address, browser type, device information, pages viewed, and referring URL. This is collected automatically when you visit our website through cookies and analytics tools.

To process and fulfil your orders, including payment verification, dispatch, and delivery tracking.

To send you order confirmations, shipping updates, and payment receipts via WhatsApp and email.

To respond to your queries and support requests.

To send marketing communications about products and offers — only if you have explicitly opted in. You can unsubscribe at any time.

To improve our website, products, and services through anonymised analytics.

To comply with legal and regulatory requirements under Indian law.

We use the WhatsApp Business API (powered by Meta) to send you transactional messages such as order confirmations, payment receipts, and shipping updates. By providing your phone number at checkout, you consent to receive these transactional messages on WhatsApp.

We do not use WhatsApp for unsolicited marketing. Promotional messages are sent only if you have explicitly opted in.

Your WhatsApp phone number, message delivery status, and read receipts may be processed by Meta Platforms, Inc. as part of the WhatsApp Business API. Meta's own data policy applies to their processing: https://www.whatsapp.com/legal/privacy-policy.

We share your data with the following categories of service providers, solely to fulfil our services:

Courier partners (Delhivery, Shiprocket, etc.) — name, phone, and delivery address for shipping.

Payment gateways (PhonePe) — payment details for transaction processing.

Meta / WhatsApp Business API — phone number for sending transactional WhatsApp messages.

Google Analytics and Facebook Pixel — anonymised usage data for website improvement.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

We retain your personal data for as long as your account is active or as needed to provide services. Order records and invoices are retained for a minimum of 8 years as required under Indian tax and accounting regulations (Income Tax Act, GST Act).

You can request deletion of your account and associated personal data at any time. See the 'Data deletion' section below.

We implement appropriate technical and organisational measures to protect your data, including HTTPS encryption for all data in transit, secure database storage, and access controls for staff.

While we take every reasonable precaution, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the unlikely event of a data breach.

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws, you have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete data.

Deletion: Request erasure of your personal data (subject to legal retention requirements).

Withdraw consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at [email protected] or WhatsApp us at +91 84400 30299.

You can request deletion of your personal data by emailing [email protected] with the subject 'Data Deletion Request', or by sending a WhatsApp message to +91 84400 30299 with the text 'Delete my data'.

We will process your request within 30 business days and confirm once your data has been deleted. Some data may be retained as required by Indian law (tax invoices, GST records).

For detailed instructions, visit: https://newmewadibrand.com/data-deletion

We use essential cookies to keep your shopping cart and login session active. We also use analytics cookies (Google Analytics) and advertising cookies (Facebook Pixel) to understand how our website is used and to measure ad effectiveness.

You can clear or block cookies in your browser settings. Essential cookies are required for the website to function — blocking them may prevent you from placing orders.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

We may update this privacy policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services after any changes constitutes acceptance of the updated policy.

If you have questions about this privacy policy or your personal data, contact us at:

Email: [email protected] — WhatsApp: +91 84400 30299 — Address: New Mewadi Brand, Factory Choraha, Jhalo Ki Madar, Rajsamand, Rajasthan 313321, India.