Return & Refund Policy

Because these are food products, we accept returns only where the item arrived damaged, leaked in transit, was incorrect, or was past its best-before date on arrival.

Raise the request within 48 hours of delivery with a photograph of the item and the outer packaging.

A replacement is dispatched as soon as we verify the request, usually within one working day. You do not pay shipping on a replacement.

If a replacement is not possible, we refund to the original payment method within 5-7 working days of approval. Cash on delivery orders are refunded by bank transfer.

An order can be cancelled free of charge until it is dispatched. Once the tracking link is generated the order cannot be cancelled, but you can refuse delivery.